1. Introduction

This Privacy Policy explains how Opal Coffee (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our website located at https://opal.coffee/ (“Website”).

We are committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020.

By using this Website, you agree to the terms of this Privacy Policy.

2. Business Information

Business Name: Opal Coffee Pty
Website Address: https://opal.coffee/
Contact Email: trade@opalcoffee.com.au

3. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name
• Email address
• Phone number
• Business name
• Information submitted through contact forms
• Messages or enquiries you send to us

We may also automatically collect certain technical information when you use the Website, including:

• IP address
• Browser type
• Device information
• Website usage data
• Pages visited
• Referral sources
• Cookie and analytics data

4. How We Collect Information

We collect information when you:

• Submit a contact form
• Contact us by email or phone
• Subscribe to newsletters or updates
• Browse or interact with our Website
• Accept cookies through your browser settings

5. Why We Collect Your Information

We may use your personal information to:

• Respond to enquiries
• Communicate with you
• Provide customer support
• Improve our Website and services
• Monitor Website performance and analytics
• Send marketing communications where consent has been provided
• Maintain internal business records
• Meet legal obligations

6. Cookies and Analytics

Our Website may use cookies and similar technologies to improve functionality and analyse Website traffic.

We may use third-party services such as:

• Google Analytics
• Meta/Facebook Pixel
• Email marketing providers
• Website hosting providers

Cookies may collect anonymous information about how visitors use the Website.

You can disable cookies through your browser settings, although some Website features may not function properly.

7. Marketing Communications

If you subscribe to our mailing list or provide consent, we may send you:

• Newsletters
• Updates
• Promotions
• Marketing communications

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

8. External Store and Third-Party Links

Our Website may contain links to a separate online store or third-party websites.

Any purchases or transactions completed through external websites are subject to the privacy policies and terms of those third parties.

We do not collect or store payment card information on this Website.

We are not responsible for the privacy practices or content of third-party websites.

9. Sharing Your Information

We may share personal information with trusted third-party service providers where necessary for Website operation or business purposes, including:

• Website hosting providers
• Email marketing platforms
• Analytics providers
• IT service providers

We do not sell personal information to third parties.

10. Storage and Security

We take reasonable steps to protect personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure
• Alteration

However, no online system can be guaranteed completely secure.

11. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To make a request, contact us using the details below.

We may require verification of identity before processing requests.

12. Retention of Information

We retain personal information only for as long as reasonably necessary for business or legal purposes.

13. Children’s Privacy

Our Website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the revised “Last Updated” date.

Continued use of the Website after updates are posted constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Opal Coffee Pty
Email: trade@opalcoffee.com.au
Website: https://opal.coffee/